RETURNS & REFUND POLICY

At San Hima UAE, we want you to shop with confidence. We are committed to providing a fair and transparent returns and refunds process in accordance with applicable UAE consumer protection laws.

RETURNS & EXCHANGES

Damaged, Defective or Incorrect Items

If you receive an item that is:

• Damaged
• Defective
• Incomplete
• Different from the product ordered
• Materially different from its advertised description

Please contact San Hima UAE as soon as reasonably possible after discovering the issue.

Please provide your order number, together with photographs or videos showing the product, packaging and issue where reasonably possible.

Where the product is confirmed to be defective, damaged, incorrectly supplied, or otherwise subject to a remedy under applicable UAE consumer protection law, San Hima UAE will provide the appropriate remedy, which may include repair, replacement or refund, as required by applicable law.

Where San Hima UAE is responsible for the return due to a confirmed defect, damage or incorrect item, the reasonable return or collection cost will be borne by San Hima UAE.

Exchanges

If you would like to exchange an eligible unused product, please contact us within 7 calendar days of delivery.

Exchanges are subject to product availability and the applicable return conditions.

Any difference in price between the original product and the replacement product will either be charged or refunded, as applicable.

REFUNDS

Once an eligible returned product has been received and inspected, we will notify you of the outcome.

Approved refunds will normally be issued to the original payment method.

Please allow reasonable processing time after the refund has been approved. The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Shipping, installation and other service charges are generally non-refundable for change-of-mind returns once the relevant service has been performed.

WARRANTIES

Many San Hima products are supplied with a manufacturer’s warranty. The applicable warranty period is displayed on the relevant product page where available.

Warranty claims are assessed according to the applicable warranty conditions and UAE consumer protection requirements.

Warranty coverage does not normally apply to damage resulting from misuse, accidents, incorrect installation, unauthorized modification, failure to follow product instructions, or normal wear and tear, except where otherwise required by law.

ORDER CANCELLATIONS

If you wish to cancel an order, please contact us as soon as possible.

If the order has not yet been dispatched, we will make reasonable efforts to cancel it and issue the applicable refund.

If the order has already been dispatched, it may need to be handled as a return under this policy.

CONTACT US

For returns, exchanges, refunds or warranty assistance, please contact:

San Hima UAE

WhatsApp: +971 54 305 7040
Email: nslgt@nslootah.com

Please include your order number when contacting us about an existing purchase.

This Returns & Refund Policy applies to purchases made through San Hima UAE and is subject to applicable laws and regulations of the United Arab Emirates.