SHIPPING POLICY

At San Hima UAE, we are committed to delivering your order safely and efficiently throughout the United Arab Emirates.

ORDER PROCESSING

Orders are processed and dispatched from our warehouse in Dubai, United Arab Emirates.

We aim to process orders within 1–3 business days after payment confirmation, subject to product availability.

Orders placed on weekends or UAE public holidays will be processed on the next business day.

DELIVERY WITHIN THE UAE

Estimated delivery times are:

Dubai: 1–3 business days

Other Emirates: 2–5 business days

Delivery times are estimates and may vary depending on the delivery location, product size, courier availability, weather conditions, public holidays, and other circumstances outside our reasonable control.

Large or oversized products, including rooftop tents and awnings, may require special delivery arrangements and may take additional time.

SHIPPING CHARGES

Shipping charges, where applicable, will be calculated and displayed at checkout based on the delivery location, size, and weight of the order.

Certain products or promotions may qualify for free delivery.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address and contact number.

Additional delivery charges resulting from an incorrect or incomplete address, unsuccessful delivery attempts, or a customer-requested change of delivery location may be charged to the customer.

RECEIVING YOUR ORDER

We recommend inspecting the package when it is delivered.

If the package appears significantly damaged, please photograph the packaging before opening it and contact San Hima UAE as soon as reasonably possible.

CONTACT US

For shipping or delivery assistance, please contact:

San Hima UAE

WhatsApp: +971 54 305 7040

Email: nslgt@nslootah.com

Please include your order number when contacting us about an existing purchase.

This Shipping Policy applies to purchases made through San Hima UAE and is subject to applicable laws and regulations of the United Arab Emirates.